Regarding our diamonds 

Every diamond we offer is carefully selected. We double-check the 4C grades and certificates to ensure that customers receive products that match the descriptions. We are committed to providing more professional services to our clients.

  • This is a selection of cost-effective round laboratory-grown diamonds

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  • This is a cost-effective laboratory-grown emerald diamond

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  • This is a cost-effective laboratory-grown oval diamond

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About the Luxi team

We are a group of young people full of dreams, striving to promote lab-grown diamonds, which have no difference in composition from natural diamonds.

Policy

Privacy Policy

Labdiamondsmarket Privacy Policy

At Labdiamondsmarket, we care about your online privacy. We have established this Privacy Policy to demonstrate how we protect our customers’ privacy. Our company studies online customer activities and collects various types of information about our customers in order to provide you with the best product selection and shopping experience. Below, you will find answers to frequently asked questions regarding your privacy and how we collect information from our customers.

What kind of information do we collect from you?

Our primary goal in collecting personal information is to provide our visitors and customers with an exceptional, customized online experience. When you browse and shop on our website, we collect two types of information about our visitors: personally identifiable information and non-personally identifiable information.

Personally Identifiable Information

When you place an order, you will be asked to provide personally identifiable information. We require your name, billing address, shipping address, telephone number, email address, and product details in order to process your order and notify you of its status.

Non-Personally Identifiable Information

This refers to information that, by itself, cannot identify a specific individual. Such information may include the URL you came from, your IP address, domain type (e.g., .com or .org), your browser type, the country, state, and area code of your server, the pages of our website you viewed during your visit, and the advertisements you clicked on. We use this information to enhance the operation of our website, deliver advertisements, for statistical purposes, and to manage our systems.

How do we use the information we collect related to your order?

We do not sell or rent your personal information to third parties. Information provided to us as a result of your online purchase — such as your gender, name, email address, phone number, and shipping address — is used solely to ship your order, notify you of your order status, and send you our company newsletters and promotional information. This information is kept strictly confidential and will not be disclosed or sold to any party outside the Labdiamondsmarket organization. We may also use non-personally identifiable information about visitors to our website — such as the URL you came from, your IP address, domain type, browser type, country, pages viewed during your visit, and advertisements clicked — to enhance our website’s operation, deliver advertisements, for statistical purposes, and to manage our systems.

Secure Ordering

Our website is designed to support secure online purchases using Secure Socket Layer (SSL) technology. All information you provide during the shopping process is encrypted to protect you. When you place an order online, your personal information is encrypted and transmitted via a secure connection. Your credit card information is not accessible to us and is used solely to process your order online. While we make every reasonable effort to maintain the highest level of security for our customers, you acknowledge that no data transmission over the Internet can be guaranteed to be completely secure from access by unintended recipients, and you agree not to hold us liable for any security breaches unless caused by our negligence.

About Cookies

Cookies are small pieces of information that a website can send to your computer’s browser to keep records. We use cookies to determine which web pages are visited and how often, to make our website more user-friendly, and to provide you with a better experience when you return to our site. For example, cookies allow us to save your password so you don’t have to re-enter it each time you visit our website. Most web browsers automatically accept cookies, but you are not required to accept them. To disable cookies, you should visit the “Help” tab on your browser or read the information provided with your browser software. However, if you do not disable cookies, your visit to our website will be significantly enhanced.

Acceptance of Privacy Policy and Modifications

By accessing and using the Labdiamondsmarket website, you agree to our collection, use, and disclosure of your information as described in this Privacy Policy. Labdiamondsmarket reserves the right to change its privacy policy or practices at any time. Therefore, you should review this page periodically for updated information, especially each time you use our online store. If we make any changes to the terms or conditions of our privacy policy, those changes will be posted in this document so that you are always aware of what information we collect and how we use it. If at any time we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email. You may then choose whether or not we may use your information in this different manner.

Terms and Conditions

Product Availability

You can find answers to frequently asked questions regarding Labdiamondsmarket’s policies below. However, if you require further assistance, please feel free to contact our customer service representatives.

High-quality lab-grown diamonds are available for online purchase. All products are subject to availability; we reserve the right to limit quantities of available products. If an item you ordered is backordered, we will notify you when it becomes available again.

Product Pricing

Although Labdiamondsmarket strives to ensure all data and pricing displayed on our website are accurate, errors may occasionally occur. We sincerely apologize for any inconvenience this may cause. If we discover that the price of a product you ordered was incorrect, we will contact you by phone or email and offer you the option to reconfirm your order at the correct price or cancel the order, and assist you in finding an alternative product. If we are unable to reach you, we will treat the order as canceled and send you a confirmation email.

Site Information

Labdiamondsmarket aims to provide complete, accurate, and up-to-date information on our website. We endeavor to describe our products in as much detail as possible to help you make informed decisions. Unfortunately, no website is entirely free of human or technical errors. We may display typographical errors, inaccuracies, or omissions, some of which may relate to pricing, availability, or product information.

We make considerable efforts to display high-quality images of each item so you can appreciate its beauty and shape. Product images are sample photographs and may appear larger or smaller than the actual product.

We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice.

Payment Methods

You can make quick and secure payments via PayPal.

Shipping and Delivery

Labdiamondsmarket is pleased to offer delivery service for all orders. Moreover, we ensure every order is delivered directly to your door.

Shipping time depends on the product you select and the delivery option you choose at checkout. Typically, please allow one to four business days for order processing, in addition to the time indicated by your chosen shipping method. Orders are processed Monday through Friday. You can track your order directly on our website by clicking “Order Status.”

Promotions, Special Offers, and Gift Vouchers

Labdiamondsmarket offers exciting new products, special offers, and promotional campaigns. Only one promo code is allowed per order. Special offers cannot be combined with any other promotions, are not redeemable for cash, and cannot be applied toward sales tax or shipping fees. The entire offer must be applied to a single transaction; no balance may be carried over to subsequent orders. Due to price fluctuations and availability, we reserve the right to change the terms and duration of any special offer or promotion.

Returns

Labdiamondsmarket’s return policy provides you with ample time to make an informed decision. If you are not completely satisfied with your purchase, you may return any non-customized item within 30 days from the original order date for a refund or exchange. Beyond this 30-day window, all purchases are considered final sale and cannot be exchanged or returned.

Legal Terms

Under no circumstances shall Labdiamondsmarket be liable for any actual, direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any other damages whatsoever, arising from tort, contract, or any other legal theory, due to the use of, inability to use, or performance of the information, products, and materials on this website.

You agree to defend, indemnify, and hold harmless Labdiamondsmarket, its affiliates, and their respective officers, directors, employees, and shareholders from and against any and all claims, damages, losses, costs, and expenses, including but not limited to attorneys’ fees and litigation costs, arising from or related to your use of this website or its products.

You agree that any dispute, claim, or controversy permitted to be filed in any court between you and Labdiamondsmarket, its assignees, employees, attorneys, or agents shall be filed exclusively in the courts located in the City of New York, State of New York, or federal courts, governed by the domestic laws of the State of New York. You further agree that you (1) submit to the jurisdiction of such courts, and (2) waive any defense of forum non conveniens.

Verification of Your ID and Payment Proof

Labdiamondsmarket reserves the right to request proof of credit card ownership (photographs of both the front and back of the credit card used for purchase) and a government-issued photo ID, such as your driver’s license or passport. Failure to provide these documents may result in cancellation of your order and a refund issued to the original method of payment. This requirement may arise for various reasons, including shipping orders to an address different from the billing address on file for the credit card, or for high-value items requiring insured shipping. This practice is intended to prevent fraudulent activity and ensure that the cardholder has authorized the transaction and is the intended recipient of the ordered items.

Copyright Information

All materials on this website (“Site”), including the Site itself, are protected by copyright, trademark, and/or other intellectual property rights. These materials are owned by Labdiamondsmarket or its subsidiaries or affiliates, or are used with permission from their respective owners. Such materials include, but are not limited to, photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress, and other content contained on this Site, as well as the software used to design and develop the Site. All rights reserved worldwide.

International Orders

International Orders
All prices on Labdiamondsmarket are displayed in "X". Labdiamondsmarket offers worldwide shipping at a flat rate of "X" USD, which includes full insurance for your purchased items. Should shipping costs increase due to your destination, we will contact you immediately.

Shipping Times
Delivery times may vary depending on your destination. Typically, please allow 3–4 weeks to receive your order. Labdiamondsmarket is not responsible for unexpected delays caused by severe weather conditions, holidays, or FedEx service disruptions. We accommodate customer deadlines—please let us know if you need your item by a specific date, and we will do our utmost to fulfill your request promptly.

Placing an Order Is as Easy as 1, 2, 3
Step 1: Select the item(s) you wish to purchase.  
Step 2: Choose your preferred payment method during checkout.  
Step 3: Submit your payment.

Risk-Free 30-Day Money-Back Guarantee
We want you to be absolutely satisfied with your diamond. If, within 30 days of receiving your purchase, you are not completely satisfied, you may return it for a full refund of the purchase price or an exchange—no questions asked. All products must be returned in their original condition as received. Items modified or damaged by a third-party jeweler will not be eligible for refund.

Order Status
All shipped orders will be accompanied by a confirmation email sent to the email address provided during checkout. This email will include your shipment’s tracking number, allowing you to know exactly when your order was shipped and when to expect delivery. You may check your order status online at any time or contact us via email.

Payment
We offer multiple payment options for international orders:

PAYPAL
If you prefer to pay via PayPal, simply select PayPal at checkout and log into your PayPal account. You will be securely redirected to paypal.com to enter your credentials directly on their website to complete your payment.

Taxes and Duties  
Please note that you (the customer) are responsible for any customs duties or import taxes imposed by your country. Once your package arrives in your country, our FedEx partner will request your authorization to act as your import broker to collect duties and clear the package through customs. You will pay these duties directly to the FedEx broker upon receipt of your package from your country’s customs authority. Once cleared by customs, FedEx will deliver your package directly to your door.

Customers are responsible for any additional customs clearance fees (if applicable). Labdiamondsmarket has no control over these charges and cannot predict what they may be. Customs policies vary from country to country.

If you would like Labdiamondsmarket to pre-collect duties on your behalf, please contact our customer service team with your order number. We will calculate and collect the necessary duties and taxes required for your country. This ensures your package clears customs automatically without delay and is delivered directly to you.

For any further questions, please contact us by phone.

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